FAQ

  • How do I track my order?

    You can track your order in the My Account section. Once your order has been shipped you will receive an email with a tracking number too, which you can track here: http://auspost.com.au/track.

  • Do you sell stickers?

    We give away stickers with every order. We also have sticker packs for sale in the shop.

  • How much is shipping?

    We charge a flat rate for postage so that there’s no surprises at the checkout. If you order 3 items or more, shipping is free.

    Here are our flat rates:

    Standard AUS/NZ post
    AUD $7
    USD $5
    EURO €4
    GBP £3

    Standard International Post
    AUD $19
    USD $15
    EURO €12
    GBP £10

    Free shipping for orders with 3 items or more.

  • When should I expect my package?

    We endeavour to have your package in the mail within 2 business days of placing your order. Depending on where you are in the world will depend on how long it takes to get to you. For standard international postage, expect delivery in 15-30 business days. For within Australia, expect delivery in 3-7 business days.

    You can also opt for Express Post at an additional cost. We will endeavour to have your item in the post the very next business day and you can expect to have your item anywhere between 3-10 business days.

    We provide a tracking number for every item we post so you can easily keep track of it’s progress.

  • Where do you ship to?

    We ship worldwide. Every country in the world. Every single one!

    Wherever you are, we’ll ship it to you.

  • Do you sell wholesale?

    Yes we do offer wholesale pricing to retailers wanting to carry our gear. The best bet is to send an email to info@chutefirstapparel.com.

  • How do I pay?

    We take credit card payments direct on the site, or alternatively you can pay via Paypal. Just select your preferred option at the checkout.

  • Do you have a physical store?

    No but we are looking for retailers to stock our gear. If there is a drop zone or gear store near you that you’d like to see us in, tell them to email us for a wholesale quote.

  • Do you sell gift vouchers?

    We sure do! These can be purchased via the shop.

  • What if my item doesn’t fit?

    Be sure you check the size charts before placing your order. If you do end up with the wrong size we’re happy to exchange it for you subject to availability. You will need to cover the cost of postage to and from us though. Alternatively you can exchange your item for a credit note that will be valid for 12 months.

  • What is your gear made of?

    All of our tops and tees are made from 100% cotton. Our Hoodies are 80% Cotton and 20% polyester for extra comfort and durability.

  • Where is it manufactured?

    Our gear used to be manufactured out of China and we’ve recently moved our manufacturing to Australia.

  • Where is Chute First located?

    We’re based in Melbourne Australia. We try to get round to boogies every now and then so keep your eye on our Facebook page to keep up to date!

  • What if there’s a fault with my item?

    We personally check every garment for quality before sending your order. If by some chance something slips through and your item is faulty we will give you an exchange or refund on the item. We will also cover the cost of postage on faulty items.

    Exchanges are subject to availability. In the event that we don’t have the exact same style and size, we will issue you with a credit note or a refund.

    The item must be returned with tags attached, unworn, unwashed and within 30 days of purchase. Please contact us via email before you return the item.

Can’t find an answer? Just ask us!

Email us at info@chutefirstapparel.com